UNIT 1:
A business card:
An e-mail introducing yourself:
To: All Employees
From: Inma Alcántara
Subject: Nice to meet you
Hello everyone,
My name is Inma Alcántara, and I am the new Financial Director. I'm 17 years old and I'm from Torredelcampo, Jaén. My previous job was in a textile company near Almería. I'm looking forward to meeting you all and working with you.
Kisses,
Inma.
UNIT 2:
An e-mail providing directions to a meeting:
To: Mrs Johnston.
From: Inma Alcántara
Subject: Meeting - 30th October.
Dear Mrs Johnston,
I'd like to confirm our meeting on 30th October in your offices. The offices are situated Central Park. The conference room is on the second floor, when you leave the lift, on the right, it's the number 110.
I look forward to seeing you.
Inma Alcántara.
An office plan description:
To: Ms Smith.
From: Inma Alcántara.
Subject: Office plan.
Dear Ms Smith,
Welcome to Alcantara's Company. We're pleased to have you join our company. Our plan is showing you the whole company to make everything easier. Please feel free to come by the reception to ask any questions you may have. As you can see, my office is on the fourth floor. Go staight when you get out of the lift it's at the end of the corridor, on your right.
Good luck,
Inma Alcántara
Recepcionist.
UNIT 4:
An e-mail requesting a quote:
To: manumoralchica@gmail.com
From: inmaalcantaraparras@gmail.com
Subject: Quote request.
Dear Manuel,
Our company's is looking for a person who is reponsible for distributing office supplies. We would be grateful if you prepared the price of each of the following items that will be distributed:
- 30 boxes of paper clips.
- 10 rolls of sticky tape.
- 4 paquets of markers.
- 12 folders.
- 5 staplers.
Our payment terms are 50 days after delivery date and the delivery date must be no later than Wednesday, 20th October.
Sincerely,
Inma Alcántara
Administrative Assistant.
UNIT 5:
A cover letter for a fax:
UNIT 4:
An e-mail requesting a quote:
To: manumoralchica@gmail.com
From: inmaalcantaraparras@gmail.com
Subject: Quote request.
Dear Manuel,
Our company's is looking for a person who is reponsible for distributing office supplies. We would be grateful if you prepared the price of each of the following items that will be distributed:
- 30 boxes of paper clips.
- 10 rolls of sticky tape.
- 4 paquets of markers.
- 12 folders.
- 5 staplers.
Our payment terms are 50 days after delivery date and the delivery date must be no later than Wednesday, 20th October.
Sincerely,
Inma Alcántara
Administrative Assistant.
UNIT 5:
A cover letter for a fax:
ALCÁNTARA'S COMPANY
7A Trvsa. San Sebastián Street. P.O Box: 23640, Torredelcampo.
Tel: 952684397 * Fax: 925 453 152
Date: 17th January.
To: María Álvarez, Mery Nail.
Fax no: 036257908141
From: Inma Alcántara
No. of pages, including this page: 3
Subject: Quote for equipment.
*****
I hope you receive all the pages. Thak you very much for all,
See you soon,
Bye!
Addresing an envelope:
María Álvarez.
Managin director.
Mery Nails.
10 Home's Lane.
P.O Box 105, UK.
Dialogue with María.
I - Good morning, Mss Álvarez. How are you?
M- Good morning, Inma. I'm fine, thank you, and you?
I - I'm fine too, thank you. What would you like me to do first?
M - First , distribute post, then answer the phone, and when you finish, call me for send an item.
I - Ok.
(M - She is distributing post... Now, she is answering the phone...)
I - Mss Álvarez, can you coming, please?
M - Of course. We start.
I - Who is the sender?
M - It's me, María Álvarez.
I - And your department is...?
M - It's the director's department.
I - Ok, tell me the recipient now.
M - Irene Ortega Moral, the managing director too, of her company "Sueña y viaja".
I - Ok. And what is the addres?
M - 21 Square street, Vandalizan, USA 21652.
I - I need to know that you go send, too.
M - The catalogue that she ordered me and machine of stamp.
I - How it weigh?
M - One kilo.
I - How to send?
M - By prepaid envelope.
I - And any special instructions?
M - Urgent and wrap with bubble wrap.
I - Ok, anything else?
M - No, that is all, thank you very much.
I - You're welcome, see you soon, good bye.
M - Good bye.
Dialogue with María.
M - Good morning, Mery Nails, María speaking. How can I help you?
I - Good morning. Could you put me through to Jenny Gold, please?
M - I'm sorry, at the moment she is on another line. Shall I put you on hold?
I - I haven't got much time. Could I leave a message?
M - Of course, rell me.
I - I would like to tell her that I wouldn't go to work today because I have to go to the hospital.
M - Ok, culd you tell me your phone number and your name, please?
I - My phone number is 649875231 and my name is Inma Alcántara.
M - Excuse me, can you spell your sername, please?
I - Yes, is A-L-C-A-N-T-A-R-A.
M - Thank you very much, she will call you, as soon as she finishes the other call.
I - Ok, thank you. Good bye.
M - Good bye. Have a good day.
Dialogue with María.
I - Good morning. Alcántara's company. Inma speaking. How can I hel you?
M - Good morning. My name is María from Mery Nails factory. Can I speak to Sam Raymond, please?
I - I'm sorry. Mr Raymond is woeking in the city hospital right now. Have you got any problem?
M - There has been a power cut in my factory. It is very urgent.
I - Ok, I'll send Alex Raymond, another electrician. He'll be there within half an hour.
M - Can you tell me how much the repair will cost?
I - yes, I'll send you a price quote in two minutes.
M - Thank you, send it as soon as possible, please.
I - Don't worry, have a good day, bye bye.
M - Thank you, good bye.
Dialogue with María.
M - Hello, is that Inma Alcántara? This is María Álvarez, Sam Raymon's administrative assistant.
I - Hello María, what can I do for you?
M - Sam RAymond wants a meeting with you.
I - Ok, does Monday 22nd January suit him in the afternoon?
M - I'm sorry, but he's busy. Do Tuesday 23rd January convenient you?
I - I'm so sorry. I'm in Manchester all the day. Could he on Wednesday 24th January in the afternoon?
M - No. He's out of the city. An on Thusday 25th January in the afternoon?
I - Yes, I can. Can you tell me the time of the meeting?
M - At six o'clock sharp, please.
I - Ok. Where is the meeting?
M - It's going to be opposite the shopping center at Lion's street.
I - Ok, I'll be there.
M - Thank you, have a good day.
I - You too, good bye.
An e-mail requesting a meeting:
To: Administrative Department.
From: Inma Alcántara.
Subject: Meeting - 4th April.
Dear Lizz,
I would like to schedule a meeting to discuss about new employees. We'd like to hold the meeting on Thursday, 4th April, from 12:00 till about 14:00, in the new conference room. I hope this is convennient for you all. Please confirm your participation or let me know if there are any problems.
Regards,
Inma Alcántara.
Administrative Director.
To: Administrative Department.
From: Inma ALcántara.
Subject: Meeting - 4th April.
Dear Lizz,I would like to schedule a meeting to discuss about new employees. We'd like to hold the meeting on Thursday, 4th April, form 12:00 Till about 14:00, in the new conference room. I hope this is convenient for you all. Please confirm your participation.
Regards,
Inma Alcántara.
Administrative Director.
An e-mail accepting an invitation to a meeting:
To: Mrs Smith.
From: Inma Alcántara.
Subject: Re:Department. Meeting - 10th April.
Dear Mrs Smith,Thank you for your e-mail regarding the appointment tomorrow. I'd like to confirm my attendancel. I'm available on that date. Would you like me to take you the new catalogue?
Yours sincerely,
Looking forward to our meeting,
Inma Alcántara.
An e-mail declining an invitation to a meeting:
To: Ms Johnson.
From: Inma Alcántara.
Subject: Re: Department Meeting - 10th April.
Dear Ms Johnson,
Unfortunately, I won't be able to attend the meeting on 10th April. I'll be tied up with some brochures for the exhibition. I'm afraid I won't be available that day. Can we reschedule for the following day - 11th April? I apologise por the inconvenience,
Inma Alcántara.
Marketing Director.
A letter of complaint:
We ordered 10 packets of pens for our company on 8th July. The invoice number is 67583. Unfortunately, we received 7 packets. Please look into the matter as soon as possible.
Tank you,
Inma Alcántara.
UNIT 6:
Addresing an envelope:
María Álvarez.
Managin director.
Mery Nails.
10 Home's Lane.
P.O Box 105, UK.
Dialogue with María.
I - Good morning, Mss Álvarez. How are you?
M- Good morning, Inma. I'm fine, thank you, and you?
I - I'm fine too, thank you. What would you like me to do first?
M - First , distribute post, then answer the phone, and when you finish, call me for send an item.
I - Ok.
(M - She is distributing post... Now, she is answering the phone...)
I - Mss Álvarez, can you coming, please?
M - Of course. We start.
I - Who is the sender?
M - It's me, María Álvarez.
I - And your department is...?
M - It's the director's department.
I - Ok, tell me the recipient now.
M - Irene Ortega Moral, the managing director too, of her company "Sueña y viaja".
I - Ok. And what is the addres?
M - 21 Square street, Vandalizan, USA 21652.
I - I need to know that you go send, too.
M - The catalogue that she ordered me and machine of stamp.
I - How it weigh?
M - One kilo.
I - How to send?
M - By prepaid envelope.
I - And any special instructions?
M - Urgent and wrap with bubble wrap.
I - Ok, anything else?
M - No, that is all, thank you very much.
I - You're welcome, see you soon, good bye.
M - Good bye.
UNIT 7:
Dialogue with María.
M - Good morning, Mery Nails, María speaking. How can I help you?
I - Good morning. Could you put me through to Jenny Gold, please?
M - I'm sorry, at the moment she is on another line. Shall I put you on hold?
I - I haven't got much time. Could I leave a message?
M - Of course, rell me.
I - I would like to tell her that I wouldn't go to work today because I have to go to the hospital.
M - Ok, culd you tell me your phone number and your name, please?
I - My phone number is 649875231 and my name is Inma Alcántara.
M - Excuse me, can you spell your sername, please?
I - Yes, is A-L-C-A-N-T-A-R-A.
M - Thank you very much, she will call you, as soon as she finishes the other call.
I - Ok, thank you. Good bye.
M - Good bye. Have a good day.
UNIT 8:
Dialogue with María.
I - Good morning. Alcántara's company. Inma speaking. How can I hel you?
M - Good morning. My name is María from Mery Nails factory. Can I speak to Sam Raymond, please?
I - I'm sorry. Mr Raymond is woeking in the city hospital right now. Have you got any problem?
M - There has been a power cut in my factory. It is very urgent.
I - Ok, I'll send Alex Raymond, another electrician. He'll be there within half an hour.
M - Can you tell me how much the repair will cost?
I - yes, I'll send you a price quote in two minutes.
M - Thank you, send it as soon as possible, please.
I - Don't worry, have a good day, bye bye.
M - Thank you, good bye.
UNIT 9:
M - Hello, is that Inma Alcántara? This is María Álvarez, Sam Raymon's administrative assistant.
I - Hello María, what can I do for you?
M - Sam RAymond wants a meeting with you.
I - Ok, does Monday 22nd January suit him in the afternoon?
M - I'm sorry, but he's busy. Do Tuesday 23rd January convenient you?
I - I'm so sorry. I'm in Manchester all the day. Could he on Wednesday 24th January in the afternoon?
M - No. He's out of the city. An on Thusday 25th January in the afternoon?
I - Yes, I can. Can you tell me the time of the meeting?
M - At six o'clock sharp, please.
I - Ok. Where is the meeting?
M - It's going to be opposite the shopping center at Lion's street.
I - Ok, I'll be there.
M - Thank you, have a good day.
I - You too, good bye.
An e-mail requesting a meeting:
To: Administrative Department.
From: Inma Alcántara.
Subject: Meeting - 4th April.
Dear Lizz,
I would like to schedule a meeting to discuss about new employees. We'd like to hold the meeting on Thursday, 4th April, from 12:00 till about 14:00, in the new conference room. I hope this is convennient for you all. Please confirm your participation or let me know if there are any problems.
Regards,
Inma Alcántara.
Administrative Director.
UNIT 10
An e-mail requesting a meeting:To: Administrative Department.
From: Inma ALcántara.
Subject: Meeting - 4th April.
Dear Lizz,I would like to schedule a meeting to discuss about new employees. We'd like to hold the meeting on Thursday, 4th April, form 12:00 Till about 14:00, in the new conference room. I hope this is convenient for you all. Please confirm your participation.
Regards,
Inma Alcántara.
Administrative Director.
An e-mail accepting an invitation to a meeting:
To: Mrs Smith.
From: Inma Alcántara.
Subject: Re:Department. Meeting - 10th April.
Dear Mrs Smith,Thank you for your e-mail regarding the appointment tomorrow. I'd like to confirm my attendancel. I'm available on that date. Would you like me to take you the new catalogue?
Yours sincerely,
Looking forward to our meeting,
Inma Alcántara.
An e-mail declining an invitation to a meeting:
To: Ms Johnson.
From: Inma Alcántara.
Subject: Re: Department Meeting - 10th April.
Dear Ms Johnson,
Unfortunately, I won't be able to attend the meeting on 10th April. I'll be tied up with some brochures for the exhibition. I'm afraid I won't be available that day. Can we reschedule for the following day - 11th April? I apologise por the inconvenience,
Inma Alcántara.
Marketing Director.
A letter of complaint:
Inma Alcántara.
30 New Street.
New York
11th-July 2019
Dear María,We ordered 10 packets of pens for our company on 8th July. The invoice number is 67583. Unfortunately, we received 7 packets. Please look into the matter as soon as possible.
Tank you,
Inma Alcántara.
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